Note: The job is a remote job and is open to candidates in USA. PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is seeking a Retail Sales Associate to join their team, responsible for providing a great in-store shopping experience while assisting with various tasks such as stocking and customer service.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers
- Follow company policies and procedures to ensure the safety of all our associates and customers
- Assist with product launch changes according to company SOP
- Provide a Great Customer Experience
- Deliver on all aspects of the customer experience model
- Process transactions quickly and accurately reducing the customers wait time
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate allissues and resolutions to Store Management
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate
- Other essential functions may occur as directed by your supervisor
Skills
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
- Previous retail experience preferred
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
- Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
- Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Company Overview