Note: The job is a remote job and is open to candidates in USA. Sherweb simplifies cloud solutions for IT professionals and helps customers and partners work more efficiently. This entry-level Sales Advisor role serves as the main point of contact for incoming customer requests, provides product training and pre- and post-sales support, and contributes to customer satisfaction and sales growth.
Responsibilities
- Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives
- Provide training on our products and platform, along with onboarding and sales support to both new and existing customers
- Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings
- Provide pre- and post-sales support
- Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions
- A strong focus on first contact resolution and problem solving in a timely manner
- Handling and taking ownership of internal requests and processes, on behalf of our customers
- Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities
Skills
- * 2 years of customer-facing experience
- * Ability to juggle multiple tasks and priorities
- * Strong written and verbal communication skills
- * Strong time management and organizational skills
- * Excellent knowledge of Microsoft products (Outlook, Teams, Excel)
- * Ability to provide a quick turnaround for customer needs
- * Passionate about the customer experience
- * A natural, personable, and dedicated team player
- * Clear English written and verbal communication skills
- * Experience in a similar, or sales focused role is preferred
- * Experience in IT is preferred
Benefits
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- A rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Company Overview