Note: The job is a remote job and is open to candidates in USA. Brown & Brown is seeking an RV Operations Customer Service professional to support customers in understanding coverage, enrolling in programs, and resolving service issues. The role advises customers on program benefits, directs inquiries to the appropriate departments, provides initial technical assistance, and supports enrollment and renewals.
Responsibilities
- Advising customers about the benefits of our programs, assisting with requests for covered benefits, and enrollment
- Directing customers to the department that can best assist them
- Front-ending technical assistance calls
- Assisting with enrollment or renewals
Skills
- Excellent written and verbal communication skills
- Proficient with Microsoft Office Suite and industry standard web applications
- Ability to maintain a high level of confidentiality
- Knowledge of RV's and roadside assistance
Benefits
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
Company Overview