Note: The job is a remote job and is open to candidates in USA. MRO is seeking an ROI Account Manager to manage medical records requests for assigned healthcare facilities while providing high-quality customer service. The role involves reviewing and processing requests, verifying patient information, maintaining compliance with HIPAA and applicable regulations, managing account workflows, and meeting production and quality goals.
Responsibilities
- Act as a main contact for communicating and collaborating with assigned accounts
- Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc
- Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested
- Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests
- Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation
- Following and performing workflows specific to assigned accounts
- Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures
- Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests
- Providing world-class customer service to patients and clients while ensuring patient privacy
- Handling high call volumes while maintaining a high level of service and professionalism
- Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time
- Reports to the Director of Operations as necessary
Skills
- Thorough and detail-oriented
- Professional demeanor
- Customer oriented disposition
- Demonstrate a positive attitude, and be able to interact well with employees
- Demonstrate excellent communication skills
- Proven consistent dependability and attendance
- Confidentiality and discretion is required
- Ability to conduct and interpret HIPAA and Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- The flexibility to adapt to frequent changes in the industry and office
- High School Diploma/GED required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
Company Overview