Note: The job is a remote job and is open to candidates in USA. Vultr is a leading cloud infrastructure company dedicated to making high-performance cloud solutions accessible for enterprises and AI innovators. They are seeking an experienced RMA Systems Engineer to analyze and resolve complex hardware and system failures, improve hardware lifecycle management, and collaborate closely with engineering and vendor teams to ensure system reliability.
Responsibilities
- Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause
- Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths
- Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies
- Determine and coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on appropriate repair or replacement actions
- Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures
- Validate and certify system stability and readiness prior to returning hardware to production environments
- Identify recurring failure patterns and recommend improvements to RMA workflows, vendor processes, and hardware lifecycle management
- Create and maintain detailed technical documentation, including failure analysis, troubleshooting methodologies, and resolution outcomes
- Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings
Skills
- Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations, including maintaining accurate and audit-ready case records
- Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment
- Experience in RMA workflows, hardware lifecycle management, or infrastructure support
- Hands-on experience with NVIDIA and/or AMD GPU technologies
- Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause
- Experience working with hardware vendors and managing technical escalations or support cases
- Strong understanding of server hardware, system architecture, and data center operations
- Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths
- Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams
- Experience with tools such as JIRA, Confluence, and vendor support portals
- Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration
- Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations
Benefits
- 100% company-paid insurance premiums for employee medical, dental and vision plans.
- 401(k) plan that matches 100% up to 4%, with immediate vesting
- Professional Development Reimbursement of $2,500 each year
- 11 Holidays + Paid Time Off Accrual + Rollover Plan
- Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- $500 stipend for remote office setup in first year + $400 each following year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company paid Wellable subscription
Company Overview