Note: The job is a remote job and is open to candidates in USA. Software Technology Inc. is hiring a Risk Operations Specialist to join its Payments Operations team. The role supports payment processing, customer verification, fraud and compliance reviews, reconciliations, issue resolution, and operational improvements that protect customers and platform integrity.
Responsibilities
- Review and certify payments for new customers, ensuring KYC requirements are met
- Prepare and approve the daily NACHA file prior to bank delivery, including identity verification, fraud detection, policy enforcement, customer follow-up, and daily bank reconciliation
- Create, maintain, and reconcile the Payment Tracker as needed
- Apply payment policies and operational procedures consistently across all payment processing activities
- Identify risks within payment processes and recommend improvements to address control gaps and strengthen operational efficiency
- Serve as a key interface with the Care Team and other cross-functional partners for payment-related activities and issue resolution
- Investigate invoice discrepancies, past-due invoices, and refund requests with a focus on accuracy, timeliness, and customer experience
- Conduct customer outreach as needed to support payment verification and authorization
- Support regulatory and compliance-related workflows, including sanctions screening, reporting support, and dispute-related processes
- This role may require support during select company holidays when banks remain open
Skills
- Related experience in payments, fraud, financial services, trust & safety, back-office operations
- Compliance, KYC, or risk operations
- Demonstrated ability to investigate complex payment issues, identify root causes, and improve
- Processes in high-risk or high-ambiguity environments
- Strong judgment, professional ethics, and attention to detail, with the ability to complete work promptly and accurately
- Strong written and verbal communication skills, with the ability to partner effectively across teams and handle sensitive matters with clarity and professionalism
- A high degree of diplomacy, motivation, and tact while carrying out responsibilities
Benefits
- Remote work arrangement in Austin, TX
- The opportunity to gain experience across customer verification, fraud detection, payment review, reconciliations and regulatory support
- The opportunity to identify process gaps, spot risk trends, and contribute to improvements that strengthen controls and operations
Company Overview
Company H1B Sponsorship