Note: The job is a remote job and is open to candidates in USA. Birdeye is seeking a Revenue Operations Manager to build and scale the systems, workflows, and data that power its go-to-market engine. The role focuses on automating revenue processes, improving pipeline performance, and enabling teams with reliable reporting and AI-assisted tools.
Responsibilities
- Administer the core revenue tech stack (Salesforce, Salesloft, Gong, Zoominfo, Clay, Demandbase, etc) to ensure data integrity, process consistency, and scalability across GTM teams
- Design and build automated workflows using tools such as Clay, Zapier, n8n, or Workato to eliminate manual processes across building and managing sales pipeline
- Leverage AI tools (Slack, Claude) to build Agents - lead/account scoring models, next-best-action workflows that improve pipeline growth, quality, and rep productivity
- Build and maintain dashboards and reporting for pipeline health, forecasting, funnel conversion, and quota attainment to support weekly forecast calls and QBR cadences
- Manage the lead-to-opportunity lifecycle — routing rules, SLAs, lead scoring, and handoffs between Marketing, SDR, and Account Executive teams
- Partner with Sales, Marketing, and Customer Success leaders to identify manual, repetitive processes and re-platform them as automated, AI-assisted systems
- Continuously audit and improve agent performance, data hygiene, deduplication, and governance across the CRM and adjacent GTM tools
- Document SOPs, playbooks, and system/process architecture for the revenue tech stack
- Evaluate, pilot, and roll out new AI and automation tools that give the go-to-market team a competitive edge
Skills
- This is a role with ideally 5-7 years of experience
- 5-7 years of experience in Revenue Operations, Sales Operations, or a related GTM systems and analytics role, ideally in B2B SaaS
- Hands-on administration experience with Salesforce and LLMs
- Experience building or maintaining automations with tools such as Zapier, or similar middleware/iPaaS platforms
- Practical, everyday use of AI tools (ChatGPT, Claude, or similar) to build workflows, analyze data, or automate operational tasks
- Moderate understanding of the B2B sales funnel: lead lifecycle, pipeline stages, forecasting methodology, and quota/attainment metrics
- Comfortable working with SQL or spreadsheet-level data analysis to validate data quality and build reporting
- Strong project management skills with the ability to independently scope, build, and ship operational improvements
- Excellent written and verbal communication skills; able to translate technical systems work for non-technical stakeholders
- Experience with sales engagement platforms (Outreach, Salesloft, Gong Engage) and revenue intelligence tools (Gong Forecasting, Clari, Salesforce Revenue Intelligence)
- Exposure to basic scripting or query languages (SQL, Python, or JavaScript) for building custom integrations or automations
- Experience with lead routing/matching tools (LeanData, RingLead)
- Prior experience in a "GTM Engineer" or hybrid RevOps/technical role
- Familiarity with data enrichment and intent tools (Clay, ZoomInfo, Apollo, Clearbit)
Benefits
- Remote (United States)
Company Overview