Note: The job is a remote job and is open to candidates in USA. Kafene is hiring a Revenue Operations Manager to own programs that grow, retain, and improve the performance of its merchant base. The role runs merchant treatments, experiments, promotions, and sales incentives end to end, ensuring they launch on time, operate cleanly, and produce measurable outcomes.
Responsibilities
- Keep merchant treatments moving. Own day-to-day operation of the Retention Machine, Kafene’s merchant treatment program, and execute the RevOps-owned treatments flagged in Merchant Health Reviews, taking each from intake to completion in HubSpot and Jira with clear ownership and on-time turnaround
- Run experiments that settle questions. Partner with Analytics and Product to define success metrics, sample sizes, and measurement windows for merchant experiments, then turn readouts into clear recommendations for sales and leadership
- Launch promotions cleanly. Plan and execute merchant promotions from eligibility and terms through system configuration, launch, and measurement, and keep a single source of truth for every active, upcoming, and past promotion
- Make incentives airtight. Administer merchant incentive programs, including spiffs and rebates, owning eligibility tracking, payout calculations, approvals, and audit-ready documentation in partnership with Finance and sales leadership
- Build for scale. Create repeatable processes, SOPs, and dashboards that show program status, turnaround, and impact, and partner with Product and Risk to automate manual workflows so programs grow without added headcount
- Be the RevOps partner sales counts on. Serve as the go-to contact for Account Management and sales leadership, communicating proactively on launches, changes, and results
Skills
- 5+ years in revenue operations, sales operations, or a closely related operations role
- Hands-on experience executing promotions, pricing changes, or A/B experiments in a B2B or fintech environment, ideally alongside an analytics team
- Advanced HubSpot skills across tickets, pipelines, workflows, properties, and reporting, plus working proficiency in Google Sheets or Excel
- Sound judgment on edge cases that fall outside standard process, and the confidence to make the call or escalate it
- A clear, proactive communication style with sales leaders and cross-functional partners, and the organization to run many programs in parallel without dropping details
- Experience in lease-to-own, point-of-sale, or payments
- Familiarity with merchant risk concepts like approval rates and merchant scoring
- Experience with Jira, Confluence, and Sigma or another BI tool
- RevOps or sales ops at a B2B fintech, payments, or POS company
- Merchant or partner operations at a marketplace or embedded finance platform
- Promotions or incentive operations inside a high-volume B2B sales org
Benefits
- 80% of medical, dental, and vision insurance costs covered, including coverage for your spouse, children, and other dependents.
- 401k plan, starting from day one.
- Flexible paid time off days, starting from day one of your employment.
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