Note: The job is a remote job and is open to candidates in USA. Steno is a mission-driven company redefining the court reporting and litigation technology industry. The Revenue Operations Manager will serve as the Sales Operations partner to the Outside Sales organization, improving systems, data, processes, reporting, and operational efficiency. This individual contributor role will collaborate with Sales Directors and the broader Revenue Operations team to support scalable sales operations.
Responsibilities
- Serve as the primary Sales Operations point of contact for Outside Sales Directors, partnering closely on territory planning, target setting, activity management, and performance reporting
- Maintain and optimize CRM (HubSpot) workflows, data hygiene, and configurations specific to the Outside Sales motion
- Build and maintain dashboards and reports that give Sales Directors and reps visibility into pipeline, forecast, and rep performance
- Support sales process design and enforcement - qualification stages, approval processes, and handoffs to/from other teams
- Identify and resolve operational bottlenecks affecting Outside Sales productivity, escalating or partnering cross-functionally where needed
- Create and maintain documentation and training materials for Outside Sales tools and processes; support onboarding of new reps from a systems/process perspective
- Partner with the broader Rev Ops team to ensure Outside Sales processes stay aligned with company-wide GTM systems and standards
Skills
- You have 3+ years of experience in Sales Operations, Revenue Operations, or a related role, ideally supporting an outside/field sales team
- You have strong CRM experience (HubSpot preferred) and are comfortable building reports, dashboards, and workflows independently
- You have solid analytical skills and are comfortable translating data into clear recommendations for sales leaders
- You're highly organized and can manage multiple stakeholder requests and projects at once without dropping the ball
- You communicate clearly and build credibility quickly with sales leaders, even when the news isn't what they want to hear
- You take ownership - you don't wait to be told something's broken, you go find out and fix it
Benefits
- Remote work arrangement
- Flexible schedule
- PTO
- Stock options included
- Premium medical, dental, and vision coverage, with options for employees and their families and 100% of premiums covered for some plans
- A team of Revenue Operations professionals providing meaningful coaching and support
- Growth opportunities
- Incentive bonus included
Company Overview