Note: The job is a remote job and is open to candidates in USA. Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. The Revenue Operations Manager will ensure alignment of people, processes, and systems as the company grows, while supporting the Solutions & Services team in operational and analytical tasks.
Responsibilities
- Being the go-to operational and analytical resource for the Solutions & Services team, supporting day-to-day operational requirements including reporting, analysis, integrations and troubleshooting
- Working with Solutions leaders to develop best-practice processes, and ensuring that they are followed and data collected accurately across the operation
- Designing and maintaining engagement tracking frameworks that make it easy to record, monitor, and report on solutions activity, ranging from pilots and template builds to custom video delivery and more
- Building and maintaining automation workflows (using tools such as Zapier or Workato) to reduce manual data entry, enforce process consistency, and connect systems across the RevOps stack
- Owning and administering the core tech stack supporting the team, with Salesforce as the primary system of record and Planhat as the Customer Success platform
- Building and maintaining capacity planning models that give Solutions leaders visibility into team workload, utilisation, and bandwidth against incoming demand, supporting hiring and prioritisation decisions
- Designing and owning the reporting layer for Solutions & Services: dashboards and readouts that surface engagement volume, delivery quality, capacity health, and business impact
- Collaborating with Solutions leaders on recurring analytical asks, including the likes of trend analysis, cohort performance, pilot-to-close conversion, and proactively flagging risks and opportunities
- Ensuring continuous alignment of data across each part of the RevOps tech stack, including handoffs between Pre-Sales (pilot programmes) and Post-Sales (onboarding, delivery, and renewal)
- Aligning with SalesOps and CSOps to ensure the Pre-Sales to Post-Sales handoff is clean and instrumented
- Working with the RevOps team to deliver against the RevOps roadmap and create a solid operational base with which Synthesia can scale
Skills
- Minimum of 3 years of experience in a Revenue Operations, Business Operations, or Commercial Operations role, ideally within a fast-growing SaaS business
- Hands-on Salesforce experience: you understand objects, fields, reports, and ideally flows or other automation features
- Experience with automation tooling (Zapier, Workato, or similar) and comfort designing multi-step workflows that connect systems across the RevOps stack
- SQL proficiency: able to write and structure queries independently to answer business questions and validate data
- Demonstrated ability to design reportable, repeatable processes and translate them into documented standards that teams can follow
- Experience building dashboards and operational reports for non-technical stakeholders, including Solutions or CS leadership
- Strong analytical instincts and attention to data quality - you notice when something doesn't add up and you dig until you understand why
- Experience in a Post-Sales, CSOps, or Services Ops capacity; familiarity with customer lifecycle concepts in a subscription business
- You're a 'full stack' operations professional, comfortable working across a broad spectrum of operational challenges and systems
- You think in systems. When you see a manual step, your instinct is to ask why it can't be automated
- You are a highly-logical thinker who loves solving complex business problems
- You learn and adopt new technologies quickly
- You are a self-starter who is confident working autonomously and making low-risk decisions yourself
- You are detail-oriented, but able to zoom out to the bigger picture
- You have excellent communication and interpersonal skills and are able to collaborate with a diverse, global team
- You stay up to date with RevOps best practice and take an active interest in the field
- Exposure to professional services or consulting operations is strongly preferred - you understand how consulting engagements are scoped, staffed, and tracked
- Planhat experience is a bonus; experience with another CS platform (Gainsight, ChurnZero, Vitally, etc.) is also valued
- Comfort working with data warehouse environments (Snowflake, BigQuery) or BI tools (Omni, Looker, Tableau) is desirable
- Pre-Sales exposure is a plus: familiarity with pilot programmes and optimising the pre-to-post sales handover process
Company Overview