Note: The job is a remote job and is open to candidates in USA. Pinterest is a platform that helps people find inspiration, discover new ideas, and plan for what matters most. The Revenue Operations Analyst I will manage high-volume orders and operational cases, collaborate with sales and revenue teams, support vendor partnerships, and improve processes through training and documentation.
Responsibilities
- Manage queues and process orders (repetitive, high-volume work)
- Proactively triage incoming cases
- Partner with sales team, including pushing back when needed
- Process change orders
- Process and manage incoming orders, coordinating seamlessly between the sales team, vendor partners, and our revenue department to ensure accuracy and timely processing
- Support and develop our vendor and contractor partnerships - managing escalations, resolving workflow issues, and providing training
- Develop in-depth knowledge of our processes, providing daily guidance and training sessions to sellers in partnership with Sales Enablement to ensure best practices
- Own and maintain playbooks and training documentation
- Build proactive, collaborative relationships with internal stakeholders (Sales, Sales Enablement, Sales Strategy & Operations, Revenue, IT) and act as the operational voice for feedback and process evolution
Skills
- Location: Remote (only EST candidates)
- • 3+ years in revenue operations, order management, sales support, or similar — ideally with advertising or SaaS exposure
- • Prior experience working directly with sales teams
- • Salesforce proficiency
- • Experience designing or delivering process documentation
- • 3+ years in revenue operations, order management, sales support, or similar roles, ideally with exposure to advertising or SaaS business models
- • Experience handling escalated operational issues, ideally in a high-volume order management or billing environment
- • Exceptional data analysis skills; comfortable with Excel, Google Sheets, or SQL to manage metrics
- • Experience with Salesforce or similar CRM/order management systems
- • High learning agility, strong initiative, and a proactive, solutions-oriented approach to challenges
- • Experience designing or delivering process documentation
- • Advanced communication and relationship-building skills
- • Meticulous attention to detail and a demonstrated commitment to process excellence and accuracy
- • A proactive, solutions-oriented mindset with a drive for continuous improvement
- • Bachelor's Degree or higher
- • SQL and data analysis skills
- • Experience handling escalated operational issues, ideally in a high-volume order management or billing environment
- • 3+ years in revenue operations, order management, sales support, or similar roles, ideally with exposure to advertising or SaaS business models
- • Experience designing or delivering process documentation
Benefits
- Medical
- Dental
- Vision
- 401K
Company Overview
Company H1B Sponsorship