Note: The job is a remote job and is open to candidates in USA. Wilson Language Training is a literacy-focused organization committed to achieving literacy for all and supporting the professional development of its employees. The temporary Revenue Operations Analyst will support Sales, Marketing, and Customer Success through CRM administration, data analysis, reporting, forecasting, process improvement, and cross-functional operational coordination.
Responsibilities
- Maintain data hygiene in Salesforce, including deduplication, field standardization, record enrichment, and routine data quality audits
- Build and maintain ad hoc and recurring reports, dashboards, and performance metrics for revenue teams
- Support pipeline reviews, forecasting processes, territory planning, and sales performance analysis
- Identify process inefficiencies and recommend improvements across the customer revenue lifecycle and buyer journey
- Assist with lead routing, assignment rules, account segmentation, and sales operations workflows
- Monitor data quality and conduct regular audits to identify duplicates, missing information, and inconsistencies
- Partner with Sales, Marketing, Customer Success, Finance, and Business Systems teams on operational projects
- Document business processes, system requirements, standard operating procedures, and reporting definitions
- Support CRM enhancements, system testing, user acceptance testing, and rollout communications
- Prepare ad hoc analyses and presentations to support business decisions
- Assist with compensation, quota, territory, and compensation plan administration where applicable
- Help train end users on CRM processes, reporting tools, and operational best practices
- Understand and display WLT’s values
- Other duties as assigned
Skills
- * 3–5 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Business Operations, or related field
- * Strong analytical and problem-solving skills
- * Experience working with Salesforce, ideally including Salesforce CPQ
- * Strong proficiency with Excel or Google Sheets
- * Ability to create reports, analyze trends, and communicate insights clearly
- * Strong attention to detail and commitment to data accuracy
- * Ability to manage multiple priorities and meet deadlines
- * Effective written and verbal communication skills
- * Comfortable collaborating with cross-functional stakeholders without direct authority
- * Data management and accuracy
- * Business and revenue analysis
- * CRM and systems administration
- * Process documentation and improvement
- * Cross-functional collaboration
- * Project coordination
- * Communication and presentation
- * Ownership and follow-through
- * Confidentiality and sound judgment
- * Bachelor's degree
- * Experience with BI or reporting tools such as PowerBI, Tableau, Looker, or similar
- * Experience with Pardot
- * Familiarity with sales funnel metrics, pipeline management, forecasting, and lifecycle stages
- * Experience with CRM automation, workflow rules, integrations, or data enrichment tools
- * Basic knowledge of SQL, data modeling, or business intelligence
- * Experience supporting a SaaS, technology, B2B, or subscription-based organization
- * Familiarity with tools such as Outreach, Salesloft, Gong, Clari, or similar platforms
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