Note: The job is a remote job and is open to candidates in USA. Workiva provides an AI-powered platform that unifies finance, risk, and sustainability data for complex organizations. The Implementation Consultant delivers scalable customer solutions by configuring the platform, managing process designs and data migrations, documenting processes, training users, and supporting implementation partners. The role also conducts quality reviews, resolves customer challenges, and provides feedback to product and professional services teams.
Responsibilities
- Solution Implementation: Manage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffs
- User Enablement: Directly train end users or coordinate comprehensive training plans with customer teams
- Problem Solving & Scope Management: Independently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targets
- Quality Reviews: Evaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issues
- Insights & Feedback: Identify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teams
- Partner Implementation: Support joint delivery engagements by guiding partners on Workiva methodology and platform behavior
- Partner Enablement: Lead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubrics
Skills
- * Bachelor's degree or equivalent combination of education and experience in a related field
- * 3+ years of experience in service delivery, finance, accounting, audit, or a related role
- * Up to 25% travel for customer and internal meetings
- * Reliable internet access for any period of time working remotely and not in a Workiva office
- Candidates must be authorized to work in the U.S. on a permanent basis
- * Experience with ERP, GRC, GL, FP&A, or Analytics & Reporting solutions and related technology platforms
- * Hands-on experience with the Workiva platform, other SaaS or cloud technologies, or data architectures
- * Consultant-level experience at a services firm or public accounting preferred
- * Clear, confident communication with customers and partners across technical and non-technical audiences
- * Comfort with ambiguity; strong instinct for when to solve independently and when to escalate
- * Self-motivated with a strong propensity for action, results, and continuous improvement
- * Ability to present topics clearly and succinctly across stakeholder levels
- * Familiarity with Microsoft Office Suite and Google Workspace applications
Benefits
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401(k) match
- Comprehensive employee benefits package
- Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
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