Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider, and they are seeking a Retention Sales Director to protect and grow their Mid-Large retirement plan business. This role involves developing retention strategies, managing risks, and leading due diligence processes to enhance client loyalty and drive revenue.
Responsibilities
- Own and execute the retention strategy for Mid-Large Corporate and Taft-Hartley clients, directly impacting asset retention, revenue durability, and long-term franchise value
- Proactively identify, quantify, and manage retention risk by managing a forward-looking pipeline of at-risk and due diligence relationships
- Develop and execute sponsor-level action plans in partnership with Relationship Management to protect assets, strengthen relationships, and uncover growth opportunities
- Lead all aspects of due diligence events, including RFI/RFP strategy, response execution, finalist presentations, and contract negotiations
- Design and implement loyalty and engagement programs that enhance client experience and reduce systemic retention risk
Skills
- Bachelor's degree
- 10+ years of experience in the retirement plan industry (Defined Contribution, Defined Benefit, and Non-Qualified plans)
- Demonstrated success in retention, sales, or relationship management within the Mid-Large retirement market
- Proven ability to lead complex, multi-stakeholder negotiations and renewal cycles
- Strong analytical and strategic decision-making capabilities, including pricing and competitive positioning
- Active and maintained licenses (Life Insurance and Series 6 or equivalent)
- Ability to travel up to 40%
- Deep knowledge of ERISA regulations and plan design across DC, DB, and non-qualified plans
- Strong financial acumen applied to pricing strategy and value-based decision making
- Executive-level presentation, storytelling, and consultative selling capabilities
- Proven ability to influence advisors, consultants, plan sponsors, and internal stakeholders
- Experience driving cross-functional collaboration in complex, fast-paced environments
Benefits
- Customizable benefits, including health, dental, mental health, vision
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
- Full range of statutory leaves of absence
- Global team support in shaping the future you want to see
- Flexible environment where well-being and inclusion are more than just words
- Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
Company Overview