Note: The job is a remote job and is open to candidates in USA. AutoNation is the biggest and most renowned automotive retailer in America, currently undergoing a significant digital transformation. The Retail Operations Development Manager will drive sales performance in underperforming used-vehicle-only stores by diagnosing issues, coaching teams, and implementing processes that enhance customer interactions.
Responsibilities
- Embed in underperforming stores to diagnose root causes and build effective, sustainable action plans that grow Used Vehicle Volume, Gross Profit and PVR
- Work one-on-one with Sales Managers to coach, train, and execute sales processes, developing them as stronger leaders, managers, and coaches
- Analyze traffic funnel metrics across the group to identify and capture conversion opportunities from lead to appointment to show to sale
- Drive purchase conversion of consumers looking to sell their vehicle, ensuring call-center-generated appointments handed off to the stores are finalized into completed purchases that fuel used vehicle volume
- Teach dealership teams how to implement new processes that connect centralized and digital customer interactions—phone, eCommerce, BDC, and WBYC—to the in-store experience, ensuring a seamless handoff from call-center appointment to finalized in-store transaction
- Partner with eCommerce teams to maximize results through proper staffing, management, and process execution
- Leverage CRM, reporting dashboards, and dealership technology to surface insights and drive adoption of digital retailing tools
- Roll out and scale new sales processes and initiatives, establishing best practices across the group
- Conduct in-store visits and market meetings to share results, workshop opportunities, and develop best practices
- Provide feedback to leadership on store performance, opportunities for improvement, and concerns
- Moderate travel required (50%)
Skills
- 7 years of automotive retail experience
- 3 years of automotive sales management experience; General Manager or desk management experience preferred
- Strong analytical skills with demonstrated comfort using CRM, reporting dashboards, and dealership technology
- Proven coaching, organizational, communication, and presentation skills
- Used-vehicle retail operations experience
- Experience with digital retailing, BDC, or centralized customer-contact operations
- Readiness and aspiration to progress into a General Manager role
Benefits
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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