Note: The job is a remote job and is open to candidates in USA. Hatch Pros is seeking a Senior Business Analyst to support customer-facing technology initiatives focused on marketing and data analytics. The role will elicit and document requirements, analyze business processes, guide solution development, support data design and Agile delivery, and collaborate with senior stakeholders and technical teams through testing and decision-making.
Responsibilities
- Build positive, constructive partnering relationships with product owners, key stakeholder groups, including senior leaders, and Technical Teams to establish and advance the business goals of projects, solutions, and products
- Responsible for eliciting requirements using a variety of activities, facilitation techniques and tools from business case development to functional requirements, including User Stories, requirements backlog, visual references for workflows, and knowledge transfer meetings with team members
- Identify gaps or inefficiencies between requirements and existing or proposed solutions to develop the MVP and phased delivery approach
- Ensure effective data design by establishing the key questions that must be answered; how customers and business users need to interact with information
- Apply domain and industry knowledge to help guide solution option analysis, working closely with technical teams
- Through process analysis, identify improvements and technology impacts, and work with stakeholders to jointly develop ways to enhance productivity, efficiency, and effectiveness or improve product through the development process and project solution
- Participate in user acceptance testing. Analyze user feedback and testing results, making prioritization decisions and recommendations for defect resolution, modifications, or new requirements
- Participate in trade-off analysis, development of decision-making criteria and facilitation of decision meeting process, including presentation and discussions with senior leadership
Skills
- Recent retail company experience or anything customer facing will be looked at first
- Must have excellent English
- Candidates must be able to interact effectively with senior-level business partners, facilitate large-group discussions, proactively drive the process to reach agreement on final requirements, and actively participate in technology solutioning and cross-referencing
- • Bachelor's degree with 3-5 years of business analysis experience
- • Strong working knowledge of core business analysis functions (including business process analysis, roadmap development, requirement elicitation tools and techniques, e.g. JAD sessions, interviews, focus groups, workshop facilitation)
- • Proven experience developing requirements and designs
- • Experience with Agile methods, including working directly with product owners to manage the backlog, including the creation, splitting and prioritization of stories based on outcomes
- • Experience with Agile workflow tools, JIRA and Confluence
- • Strong facilitator in large, cross-functional groups
- • Strong analytic and problem-solving skills
- • Strong oral and written communication skills
- • String Experience with analytics tools, SQL and Office 365
- • Experience with web analytics required, GA 360 and GA4 preferred
- • Exhibits organizational savvy, business savvy, executive presence, thought partnership and ability to influence
- • Ability to work independently, multi-task and manage time effectively
- • Willing to cross train and contribute to the team to ensure the sprint commitment is completed
- • Flexible with regards to changing priorities and business needs
- • Ability to advocate for stakeholders and/or business objectives across both functional and technical domains to ensure fully vetted, well-reasoned decision making, taking into account multiple points of view and the ability to arbitrate and objectively evaluate competing requests across the enterprise
- • The hiring manager has a strong preference for candidates who have worked on large, complex, customer-facing initiatives
- • Experience with web analytics required, GA 360 and GA4 preferred
- • Nice to have retail industry experience
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