Note: The job is a remote job and is open to candidates in USA. Palco, Inc. provides management, support, and systems for self-directed programs that help people hire, pay, and manage their own caregivers. The Resource Consultant guides, mentors, teaches, and supports elderly individuals and individuals with disabilities who self-direct Personal Options services through West Virginia waiver programs. The role evaluates participant success, assists with service and spending plans, monitors program participation, and documents participant interactions.
Responsibilities
- Meet with participants in their homes at least every six (6) months, in accordance with established timelines
- Demonstrate expertise of the Personal Options services program, applicable West Virginia waiver programs, and Palco policies
- Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in the program
- Monitor and evaluate participants or their designated representative on their ability to participate in the program
- Assist members and representatives, as appropriate, in developing and implementing their initial service/spending plan and subsequent updates
- Monitor service/spending plan utilization
- Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services
- Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation
- Use a person-centered approach in all interactions with participants
- Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language
- Log events and run reports electronically
- Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls
- Follow operational procedures as defined by Palco
- Participate in shadowing opportunities with new resource consultants as requested and attend and participate in periodic training sessions as required by Palco
- Distribute new information to participants on your caseload in a timely manner
- Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices
Skills
- Must possess professional verbal and written communication skills
- Must be able to electronically document visits
- Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet
- Must possess good problem-solving skills
- Must be willing to travel within a geographically established region to meet participants in their homes
- Must be willing to work with people of all ages and disabilities
- Must have a valid driver's license and dependable mode of transportation
- Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or company leadership
- A minimum of three years of experience working with the public is required
- High School Diploma or equivalent required
- Travel is required
- Experience as a patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager preferred
Benefits
- Remote/work-from-home role
- Generous paid time off
- Annual bonus potential
- Retirement savings support
- Career growth opportunities
- Paid training
- Access to internal and external learning opportunities
- Employer shared health insurance cost
- Employer-paid disability insurance
- Employer-paid life and AD&D insurance
- Vision insurance
- Cancer insurance
- Voluntary life insurance
- Paid holidays
Company Overview