Note: The job is a remote job and is open to candidates in USA. HealthEdge offers AI-powered operational infrastructure for health insurance companies and is driving a digital revolution in healthcare. The Resource Analyst will manage, optimize, and forecast workforce utilization across global professional services teams, supporting capacity planning, staffing allocation, utilization reporting, and operational decision-making. The role also partners with delivery, finance, HR, and international teams to improve resource allocation and minimize bench time.
Responsibilities
- Capacity Planning: Coordinate and maintain unified capacity planning and scheduling data for 1,200+ resources across multiple global business units
- Staffing Allocation: Evaluate incoming project demands and match them against resource skills, availability, and experience to recommend optimal team structures
- System Migration Support: Help manage and maintain scheduling databases within SPP/OpenAir and related Professional Services Automation (PSA) tools, ensuring high data accuracy during time-entry and forecasting system alignment
- Utilization Tracking: Monitor and report on weekly, monthly, and quarterly utilization metrics (billable vs. non-billable) across the organization
- Forecasting: Identify future resource supply vs. project demand gaps, proactively flagging potential staffing constraints or bench-time risks to GPS team leads
- Operational Insight: Author clear, trend-focused operational analysis to help leadership make data-driven decisions on hiring, cross-training, and delivery strategies
- Global Team Alignment: Partner closely with regional delivery leads and coordinate with international teams (including India-based engineering and operations groups) to balance resource demands
- HRBP & Finance Partnership: Align with Finance and HR Business Partners to ensure resource allocation matches budgetary guidelines, headcount requests, and ongoing organizational scaling plans
Skills
- • Tool Proficiency: Proven hands-on experience with PSA (Professional Services Automation) software or enterprise tracking tools (e.g., OpenAir, / Suite Projects Pro NetSuite, FinancialForce, or Mavenlink). High proficiency in advanced Excel (VLOOKUPs, Pivot Tables , data modeling) is required
- • Analytical Skills: Strong analytical capabilities with a keen eye for finding patterns in complex schedules, timesheet tracking data, and forward-looking utilization curves
- • Communication: Exceptional communication and relationship-building skills across time zones. Ability to partner comfortably with executive leaders, Project Managers, and cross-functional teams in a fast-paced environment
- • Adaptability: Comfort working in a fully remote, globally integrated matrix environment where priorities shift iteratively
- • Work across multiple time zones in a hybrid or remote work environment
- • Long periods of time sitting and/or standing in front of a computer using video technology
- • May require travel dependent on company needs
- • Experience: 3–5 years of professional experience in resource coordination, workforce management, or business analyst roles within a software or technology-driven environment (Healthcare IT or SaaS enterprise experiences are highly preferred)
- • Prior experience working within a Professional Services or Consulting delivery organization
- • Familiarity with healthcare payer ecosystems or care management terminology (such as HealthRules Payer, GuidingCare , or Wellframe )
- • Experience assisting with organizational migrations or scaling resource tracking databases during company mergers/acquisitions
Benefits
- Remote, US
- Full-time, permanent employment
Company Overview
Company H1B Sponsorship