Note: The job is a remote job and is open to candidates in USA. HeyMarvin is an AI-native research platform that centralizes customer feedback and research to support customer-centric business decisions. The Research Consultant will bridge product, sales, and customers by leading tailored product demonstrations, providing strategic research consultations, and serving as a product expert throughout the sales cycle. The role will also design internal training programs, support customer success, maximize product adoption, and synthesize customer feedback for Product Management and Marketing.
Responsibilities
- Lead Product Demos: Conduct compelling, tailored product demonstrations for prospects, focusing on how our platform specifically addresses their user research pain points and business objectives
- Consultative Selling: Act as a strategic advisor to prospects, diving deep into their research methodologies and use cases to customize demonstrations and solution proposals
- Technical Authority: Serve as the product expert in the sales cycle, answering technical questions, handling objections, and helping to scope potential solutions
- New Hire Training: Design, develop, and conduct comprehensive initial training for all new sales and customer success hires, ensuring rapid product proficiency
- Ongoing Product Training: Structure and deliver regular, high-impact training sessions on new features, product updates, and best practices to keep the customer-facing teams continually enabled
- Strategic Consultations: Partner with the Customer Success team to provide advanced, strategic consulting sessions for existing, high-value customers
- Maximize Product Value: Conduct deep-dive sessions with customers to ensure they are using the product to its fullest potential, leading to higher adoption, retention, and potential expansion
- Feedback Loop: Act as a critical voice for customers, synthesizing feedback from demos and consultations to share with the Product Management and Marketing teams
Skills
- [3-5]+ years of experience in a Research, Solutions Consulting, Sales Engineering, Product Specialist, or similar role, preferably in a SaaS environment
- Deep technical understanding of Research (Qualitative and Quantitative), UX Design, or Customer Experience (CX) principles and methodologies
- Exceptional presentation, communication, and interpersonal skills, with the ability to clearly articulate complex concepts to both technical and non-technical audiences
- Proven ability to design and conduct effective adult learning/training programs
- Experience supporting a sales process and understanding how to align product capabilities with quantifiable business outcomes
- Ability to travel regularly for client meetings, training, and company events
Benefits
- Top-tier medical, dental, and vision insurance plans
- 401(k) plan with company matching
- Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Unlimited paid vacation
- Flexible work hours and location, built on trust and autonomy
- This role is eligible for commissions
Company Overview