Note: The job is a remote job and is open to candidates in USA. Doherty Staffing Solutions is hiring Call Center Agents to support a leading healthcare services organization. The role involves making outbound calls regarding health screening kits, managing customer interactions and records using CRM and softphone systems, and maintaining HIPAA compliance and accurate documentation.
Responsibilities
- Make outbound calls to customers to return health screening kits
- Navigate CRM systems and softphone tools to manage call activity
- Maintain professionalism and empathy during all customer interactions
- Ensure compliance with HIPAA and patient privacy requirements
- Log call activity and update records accurately in system tools
- Troubleshoot minor technical issues related to calls and systems
- Maintain punctual attendance and readiness at shift start times
- Represent the company positively as part of the customer experience
Skills
- Experience in call center, customer service, or outbound calling
- Ability to use computer systems, CRM platforms, and call software independently
- Ability to maintain strict confidentiality and comply with HIPAA regulations
- Ability to communicate professionally, clearly, and empathetically
- Ability to maintain punctuality and adhere to scheduled shifts
- Ability to work in a remote environment with minimal supervision
- Ability to maintain a private, quiet, and distraction-free workspace
- Must reside in one of the following states: Alabama, Arizona, California, Connecticut, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Washington, Wisconsin
- Strong attention to detail and commitment to accuracy
- Experience in call center, customer service, or outbound calling
- Ability to use computer systems, CRM platforms, and call software independently
- Ability to maintain strict confidentiality and comply with HIPAA regulations
- Ability to communicate professionally, clearly, and empathetically
- Ability to maintain punctuality and adhere to scheduled shifts
- Ability to work in a remote environment with minimal supervision
- Ability to maintain a private, quiet, and distraction-free workspace
- Must reside in one of the following states: Alabama, Arizona, California, Connecticut, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Washington, Wisconsin
- Strong attention to detail and commitment to accuracy
- Bilingual English/Spanish a plus
Benefits
- Paid weekly
- Access to health coverage options through Benefits in a Card, including preventative and minimum value plans
- Temporary or temp-to-hire opportunities for long-term stability where applicable
- Personalized support through a local, dedicated recruiter
- Remote work arrangement
- Weekly paychecks via a prepaid card from CHANGE
Company Overview