Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a mission-driven, veteran-owned organization dedicated to improving lives through exceptional service and support. The Customer Care Advisor will provide inbound customer service remotely, using strong listening, problem-solving, organizational, and systems-management skills while maintaining a professional and empathetic tone.
Skills
- Excellent active listening and problem-solving skills
- Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
- A genuine passion for improving the lives of others
- High school diploma or equivalent
- Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
- Proficiency with various web-based platforms and tools
- Strong attention to detail and organizational skills
- Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote
- Bachelor's degree
- Experience in healthcare, insurance, social work, or mental health
- Familiarity with medical terminology and health benefit plans
- Proven success in remote customer facing role, especially in complex, high-volume environments
Benefits
- Full-time, remote work opportunity
- Comprehensive 7-week orientation with full training and ongoing support
- 100% remote work opportunity
- Competitive compensation and comprehensive benefits
- Opportunities for professional growth and development
- Plus bonus opportunities
Company Overview