Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a mission-driven, veteran-owned organization dedicated to improving lives through exceptional service and support. The Customer Care Advisor provides inbound customer service remotely, using web-based platforms and Microsoft applications while managing customer inquiries with professionalism, empathy, and attention to detail.
Skills
- Excellent active listening and problem-solving skills
- Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
- A genuine passion for improving the lives of others
- High school diploma or equivalent
- Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
- Proficiency with various web-based platforms and tools
- Strong attention to detail and organizational skills
- Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote
- Bachelor's degree
- Experience in healthcare, insurance, social work, or mental health
- Familiarity with medical terminology and health benefit plans
- Proven success in remote customer facing role, especially in complex, high-volume environments
Benefits
- 100% remote work opportunity
- Comprehensive 7-week orientation with full training and ongoing support
- Bonus opportunities
- Opportunities for professional growth and development
Company Overview