Note: The job is a remote job and is open to candidates in USA. Imagine360 is a health plan solution company focused on customized, member-focused healthcare solutions. The Reporting Analyst will support the Client Experience Team through analytical, relationship management, and administrative work, including preparing client performance reviews, analyzing reporting data, and developing actionable recommendations. The role will also support client retention initiatives, ad hoc reporting, client communications, and process improvements.
Responsibilities
- Collaborate with RM and Client Experience Leadership to create and implement innovative solutions for client retention and document the process. Once proof of concept is obtained, formulate the necessary requirements to convert the solution from a one-time process to a sustainable, portable solution for additional clients
- Support completion of ad hoc reporting requests and analysis
- Perform complex analysis, with discretion and as a priority, when needed to support Imagine360 growth goals and opportunities
- Prepare client/broker-facing reports. Many reports will have defined parameters and templates. Some reports will be ad hoc
- Client/broker facing responsibilities including emailing reports and other notifications
- Provide timely and thorough follow-up with internal and external customers
- Keep system databases current with accurate client and broker contact information
- Identify ways to innovate, such as streamlining reporting or other processes, and enhance support provided to Relationship Managers
- Appropriately escalate issues or concerns to Relationship Managers
- Work as part of the Client Experience Team to increase client satisfaction
- Coordinate ordering/printing of new group booklets or other product education materials for clients
- Perform other duties as assigned (may be clerical)
Skills
- High school diploma or equivalent required
- Demonstrated leadership capabilities and experience required
- Proficient in Microsoft Outlook, Word and PowerPoint
- Intermediate level Excel skills
- Demonstrate organizational skills, problem-solving, administrative, analytical skills and detail oriented
- Strong written, oral communication and presentation skills
- Must be comfortable communicating with clients, brokers and vendors
- Ability to juggle working on large projects with critical deadlines
- Must be willing to work with and learn new technologies
- Must work well within a team environment as well as independently
- Bachelor's degree in related field preferred
- 2+ years' experience in related field preferred
- Working knowledge of health benefit plans preferred
- Experience working in Salesforce preferred
- Knowledge of SQL preferred but not required
Benefits
- Multiple Health plan options
- Company paid employee premiums for disability and life insurance
- Parental Leave Policy
- 20 days PTO to start / 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Company paid Short & Long term Disability plus Life Insurance
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company's diversity and inclusion initiatives
Company Overview