[Remote] Renewals Account Manager

Note: The job is a remote job and is open to candidates in USA. Zscaler is a cloud security company providing a Zero Trust Exchange platform that protects customers from cyberattacks and data loss. The Renewals Account Manager will manage high-volume commercial contract renewals, maintain customer and partner satisfaction, coordinate with cross-functional teams, and identify opportunities to migrate contracts and support upselling.

Responsibilities

• Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, a threshold that may change based on business needs
• Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams
• Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and the end customer to get contracts renewed on time
• Adopt & Champion AI tools to stay on top of all tasks and improve your productivity to meet and exceed targets in a variable compensation model
• Develop an understanding of Zscaler products to help migrate existing contracts to current SKUs and identify potential upsell opportunities for the account executive to pursue

Skills

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• A strong background in a high-volume renewal, sales, or account management environment
• Proven ability to manage a large number of transactions and consistently meet targets
• Excellent collaboration skills and experience working with cross-functional teams like deal desk, partners, and customer success
• Exceptional organizational and time-management skills to handle a high volume of workstreams
• Active use of AI in role to drive more insight, improve personal productivity and increase quality of your and your team's work
• Knowledge of ZScaler Products and contract and tools

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Company Overview

Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud. It was founded in 2008, and is headquartered in San Jose, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.zscaler.com.

Company H1B Sponsorship

Zscaler has a track record of offering H1B sponsorships, with 51 in 2026, 164 in 2025, 220 in 2024, 108 in 2023, 144 in 2022, 82 in 2021, 51 in 2020. Please note that this does not guarantee sponsorship for this specific role.