Note: The job is a remote job and is open to candidates in USA. Petfolk is reimagining veterinary care by combining high-quality medicine with a welcoming, connected experience for pets, their families, and veterinary professionals. The Remote Veterinary Customer Support Specialist will support pet parents and veterinary teams through phone, text, and email, assist with scheduling and general questions, route medical inquiries, and collaborate with clinics and operations teams.
Responsibilities
- Deliver excellent customer service to pet parents via phone, text, and email
- Assist with appointment scheduling, basic pet care guidance, and general questions
- Route medical-related questions to our licensed TeleAdvice veterinary team
- Collaborate with veterinary clinics and operations teams to ensure a seamless experience
- Represent Petfolk’s values with empathy and professionalism in every interaction
Skills
- 1+ year Veterinary customer care position experience required
- Comfortable working remotely in a fast-paced, startup environment
- Strong written and verbal communication skills
- High-speed internet, quiet home workspace, and tech-savvy mindset
- Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
- Available during 8 AM – 9 PM EST
- Reside in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA
- Experience with Vetspire or Gladly CRM
- Proficiency in EMR systems, Slack, and Google Suite
Benefits
- 4-day work week (10-hour shifts)
- Fully remote role
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- 401(k) with company match
- Career growth opportunities with a mission-driven team
Company Overview