Note: The job is a remote job and is open to candidates in USA. Kentro, also known as IT Concepts dba Kentro, is a technology services company supporting customer and federal missions through innovative technology solutions. The Remote System Administrator – Virtual Desktop will provide advanced operational support for enterprise virtual desktop services under the VA ESOM contract, including administration, monitoring, troubleshooting, maintenance, security compliance, and service improvement. This remote position supports Eastern Time working hours within the United States.
Responsibilities
- Provide advanced operational support for enterprise Virtual Desktop Services
- Monitor system health, availability, performance, and capacity
- Investigate and resolve complex incidents, service requests, and infrastructure issues
- Administer and support Citrix and Microsoft virtual desktop environments
- Support virtual desktop provisioning, application delivery, user access, and endpoint integration
- Perform system maintenance, patching, upgrades, and configuration changes
- Participate in change management, problem management, and root cause analysis activities
- Maintain operational documentation, knowledge articles, and standard operating procedures
- Collaborate with engineering teams to implement service improvements and automation
- Support security compliance, vulnerability remediation, and configuration management
- Participate in scheduled after-hours maintenance and operational support when required
- Coordinate with other Endpoint Engineering workstreams to ensure seamless service delivery
Skills
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience)
- Five or more years supporting enterprise Windows infrastructure or virtual desktop environments
- Experience administering enterprise virtual desktop technologies
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
- Experience troubleshooting enterprise infrastructure and end-user computing environments
- Experience with PowerShell or other automation tools
- Strong analytical, organizational, and communication skills
- Ability to obtain and maintain any required federal security clearance
- Experience supporting Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
- Experience supporting Azure Virtual Desktop (AVD) and/or Windows 365 Cloud PC
- Familiarity with Microsoft Intune, Microsoft Entra ID, FSLogix, VMware, or Hyper-V
- Experience with ServiceNow and ITIL-based service management
- Experience supporting large enterprise or federal government environments
- Relevant Microsoft, Citrix, VMware, or Azure certifications
Benefits
- Remote work within the United States, supporting Eastern Time working hours
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Every employee is eligible for education reimbursement for certifications, degrees, or professional development
- Flexibility to take a course, complete a certification, or pursue other professional growth and networking
- Funds for virtual and in-person activities, including happy hours, holiday events, fitness and wellness events, and annual celebrations
- Hosting and attendance at charity galas and events
Company Overview