Note: The job is a remote job and is open to candidates in USA. Systems & Software, a division of Harris, provides software solutions for utilities and municipalities. The Senior Implementation Consultant will work with project teams and customers to deliver enQuesta CIS solutions through requirements analysis, configuration, testing, implementation, training, and support. The role is customer-facing and translates customer requirements into effective solution deliverables.
Responsibilities
- Define and understand client business requirements; interpret and apply the information within the scope of the project
- Configure the software using workflow and business rules to allow clients to conduct their business processes
- Work with data conversion specialists to achieve a smooth transition of legacy data
- Train end users on the software in both remote and classroom-led sessions
- Be adept on the functionality and capabilities of the software, making enhancement requests to Product Development when appropriate
- Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
- Provide CIS subject matter expertise and consulting services for one or more project teams assigned to new customer implementations, upgrades, and quotes
- Participate in discovery sessions with clients to establish current-state and future-state processes and produce documentation as required
- Assist data conversion resources with data mapping and validation
- Draft and execute software testing based on best practices and customer requirements
- Document training materials and effectively train end users
- Serve as a customer advocate and facilitate communication with other internal departments
- Provide support during customer testing, production implementation, and beyond
Skills
- * Bachelor's Degree in Business, Accounting, Information Systems, a related field, or equivalent work experience
- * Experience with electric rate configuration, implementation, and ongoing maintenance in a CIS billing system
- * Experience with MDM systems with emphasis on billable read workflows
- * Excellent customer service and oral/written communication skills
- * Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively
- * Demonstrated ability to listen and interpret requirements, recommend solutions, and drive or participate in business process analysis sessions with customers
- * Detail-oriented and conscientious about meeting expectations
- * Positive, proactive, and action-oriented attitude and approach
- * Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
- * Familiarity with, or dedication to learning, intermediate SQL commands/statements to aid in problem solving and troubleshooting
- * Familiarity with standard UNIX/SSH and FTP commands for interface file manipulation
- * Familiarity and experience working with AI such as Claude or Copilot
- This remote role welcomes candidates anywhere in Canada and the US
- Travel is required as needed, approximately 75%
- Candidates must hold a current, valid passport and be legally eligible to travel internationally
- This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean
- The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency
- Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards
- 5+ years of CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen experience is a plus
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work
Company Overview