Note: The job is a remote job and is open to candidates in USA. Belcan is seeking a ServiceNow Developer/Administrator to support a ServiceNow platform in a fast-paced Agile environment for an aerospace client. The role administers multiple FedRAMP instances, develops and configures platform solutions, performs upgrades and monitoring, and provides production support, incident resolution, and troubleshooting.
Responsibilities
- Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested
- Provision, install, configure, operate, and maintain the ServiceNow platform
- Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
- Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
- Assist with report configuration, dashboards, and maintenance and perform operational administrative tasks, as needed
- Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
- Support the administration for Production and non-prod instances
- Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
- Document administrative processes and issues resolution
- Working with business line stakeholders to develop clear requirements
- Participate in the daily scrum meeting and other related Agile ceremonies
- Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances
Skills
- 3+ Years' experience with ServiceNow Platform Administration
- 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB
- Current ServiceNow System Administrator (CSA) certification required
- Strong experience in system administration and JavaScript
- Ability to troubleshoot complex technical issues
- Experience diagnosing performance related issues
- Agile experience
- Due to the nature of the work performed, US Citizenship is a requirement
- Must have an Active Secret Clearance or the ability to obtain one
- Priority consideration given to candidates that possess a current ServiceNow Certified Implementation Specialist (CIS) for SPM and/on APM certification
- ServiceNow Development and Administration/Integration
- ServiceNow Certified Application Developer
- ITIL v3 or ITIL v4
Benefits
- Health care
- Dental
- Vision
- Life insurance
- 401(k)
- Education assistance
- Paid time off including PTO, holidays, and any other paid leave required by law
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