Note: The job is a remote job and is open to candidates in USA. Nutanix is seeking a Program Manager to lead complex customer transformation, data center modernization, hybrid cloud, and migration programs within its Professional Services PMO. The role is responsible for coordinating workstreams, managing scope, schedules, budgets, risks, stakeholders, and customer communications while supporting program delivery and pre-sales activities.
Responsibilities
- Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
- Collaborate with senior customer leaders and NTNX services leaders to define the program governance (controls) in accordance with customer requirements
- Coordinate and drive sub projects and work streams inclusive of their interdependencies
- Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams
- Develop detailed integrated project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration; monitoring and tracking progress with project plans
- Manage the program scope, schedule, changes, costs and closeout using appropriate verification techniques
- Anticipate and proactively resolve challenges to program budget and timeline
- Measure program performance using appropriate tools and techniques
- Manage and track program issues, actions and risks accordingly
- Communicating progress both internally and externally
- Managing the relationship with the client and all internal and external stakeholders
- Utilize client facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward
- Develop client program status reports and distribute on regular intervals
- Internally forecast program revenue accurately on a quarterly basis and regularly maintain configurable within system of record
- Create and maintain comprehensive program documentation
- Collaborate with project managers worldwide to improve PM efficiency
- Foster relationships with clients enabling future account sales
- Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management including executive and C level leadership
- Manage Customer satisfaction by ensuring world class project delivery
- Managing stakeholders' communication and develop appropriate communication plans, report and escalate to management as needed
- Provide Nutanix PS Consulting large program and project opportunity pre-sales support including, but not limited to, determining the appropriate PMO roles and level of effort (LOE) required to deliver the scope successfully, identifying and addressing key risks, and managing and communicating effective throughout the pre-sales support process
Skills
- The Program Manager is expected to bring program management and technical knowledge of large scale Data Center (DC) modernization, IT transformation, Hybrid cloud, Intra/Inter DC Virtual Machine (VM) migration projects, infrastructure and Operations, and deep functional domain knowledge as well as solid program management skills to work collaboratively with the customer resources and the Nutanix project team to deliver results
- In terms of travel, be prepared for up to 30% travel as you engage with clients and participate in projects that may require on-site presence
- You should have a minimum of 8 years of experience in a Program Management role in a professional services organization
- Deep experience with managing complex programs comprised of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
- Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multitasking skills
- Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them
- Ability to align the deliverables (outputs) to the program's outcome
- Excellent written and verbal communication skills in English
- Proven ability to problem solve and be dynamic in complex situations
- Self-starter with intense drive for improvement and delivering results
- Strong working knowledge of Microsoft Office and Project planning tools
- Proficient with Agile project management
- Experience using change management processes for dynamic professional services projects
- External customer-facing management experience (including partners)
- Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)
- Experience managing multiple programs, projects, and clients in parallel is required
- Ability to adopt new processes and tools
- PMP required
- PgMP preferred
- Working knowledge with tools like NetSuite and Salesforce a plus
- PMP required, PgMP preferred
Benefits
- Remote working environment, allowing you to work from home or any preferred location.
- Hybrid work arrangement blending the benefits of remote work with the advantages of in-person collaboration.
- Sign-on bonus, restricted stock units, and discretionary awards may be included in the total compensation package, depending on the position offered.
- A full range of medical, financial, and/or other benefits may be included, depending on the position offered.
- 401(k) eligibility.
- Paid time off benefits, such as vacation, sick time, and parental leave.
Company Overview
Company H1B Sponsorship