Note: The job is a remote job and is open to candidates in USA. Zodiac Solutions, Inc is seeking an L1/L2 Cloud Support Engineer to support hybrid cloud and infrastructure environments. The role provides cloud and systems support, troubleshoots infrastructure issues, manages AWS and Azure resources, handles incidents and escalations, maintains documentation, and automates routine tasks.
Responsibilities
- Provide L1/L2 support for AWS, Azure, Windows, Linux, and VMware environments
- Troubleshoot VMs, storage, networking, DNS, VPN, firewalls, and OS issues
- Manage AWS EC2, S3, VPC, IAM and Azure VMs, Storage, Entra ID
- Monitor infrastructure using CloudWatch, SolarWinds, Grafana, or similar tools
- Handle incidents, changes, escalations, and SLA-driven tickets using ServiceNow/ITSM
- Support Active Directory, IAM, MFA, access management, patching, backup, and DR
- Perform RCA and maintain technical documentation and troubleshooting runbooks
- Automate routine tasks using PowerShell, Python, or Bash
Skills
- 3+ years in Cloud Support/System Administration
- Hands-on experience with AWS/Azure and VMware
- Strong knowledge of Windows/Linux and networking fundamentals
- Experience with IAM/Active Directory, monitoring, incident management, and troubleshooting
- Good communication and problem-solving skills
- AWS/Azure certifications, ServiceNow, Veeam, Azure Site Recovery, PowerShell/Python automation
Company Overview
Company H1B Sponsorship