Note: The job is a remote job and is open to candidates in USA. Consumer Cellular provides wireless plans and services. The Inbound Sales Representative consults with prospective customers, recommends solutions tailored to their needs, and closes sales while delivering an exceptional customer experience.
Responsibilities
- Customer Connection - You will be the introduction to the Consumer Cellular experience. Your energy, curiosity, and the ability to ask the right questions will help uncover customers' needs. By listening to the reason for their call, you’ll position Consumer Cellular as the reliable, value-based solution they’ve been looking for
- Building Value - At Consumer Cellular, we say, “People come for the price, but stay for the experience.” Your role is what brings this to life. By asking discovery questions, you will be able to provide the best recommendations on products and services that fit both their budget and lifestyle
- Overcoming Objections – You know that when you hear objections, this is an opportunity to build trust and ask more questions. You are able to overcome objections by addressing concerns and highlighting why Consumer Cellular is the smart choice
- Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale and add a customer. You are able to close the sale confidently by delivering a great customer experience and positively reinforcing the customer’s decisions
- Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools (don’t worry, we will train you on all of them). We believe in always Doing the Right Thing, which means making sure the customer’s wants and needs are not only met but that you operate with the highest level of integrity
- Being a Team Player – We win together! We celebrate, we laugh, and we respect each other’s strengths and differences. At Consumer Cellular, team is not just a value – it is the secret sauce to our success
Skills
- Minimum 1 year of sales experience (inbound, outbound, or retail)
- Experience in closing sales and meeting metrics and quotas
- Strong communication and active listening skills
- Comfortable using Microsoft Office Suite (Word, Excel, Outlook)
- Proficient in navigating a PC and web browsers
- Ability to think on your feet, ask the right questions, and close sales
- A self-starter with a desire to succeed and grow within the company
Benefits
- Uncapped commission
- Career development – we promote from within
- Comprehensive training and ongoing support
- Be part of a winning team that values your input and celebrates your success
- Remote role, provided you reside within 50 miles of the center; on-site work is also available
Company Overview