Note: The job is a remote job and is open to candidates in USA. Addison Group is hiring on behalf of an unnamed client for an HR Leave Administrator. The role supports employees throughout the leave process, maintains case records, coordinates with HR, Safety, and external partners, and responds to employee inquiries.
Responsibilities
- Support employees throughout the leave process by helping identify applicable leave types, explaining next steps, and providing appropriate documentation
- Maintain accurate employee leave records and update case management systems according to established procedures
- Communicate with employees by phone and email regarding leave status, documentation, deadlines, and required actions
- Coordinate leave-related information with internal HR and Safety teams and external third-party administrators
- Assist with reviewing and responding to incoming inquiries through shared HR and leave-management email inboxes
- Support administrative processes related to Workers' Compensation and other employee leave matters
- Provide coverage for team members when needed to maintain consistent service levels
- Research employee questions and work toward timely resolutions while minimizing unnecessary escalations
- Identify opportunities to improve processes and enhance the employee experience
- Handle sensitive employee information with a high degree of confidentiality and accuracy
- Complete additional administrative duties and projects as assigned
Skills
- 3+ years of experience in Human Resources, leave administration, disability management, or a related environment, OR a Bachelor's degree in Human Resources, Business Administration, or a related field
- Strong attention to detail with the ability to maintain confidential employee information
- Excellent verbal and written communication skills
- Strong customer service skills with the ability to support employees professionally and effectively
- Ability to prioritize a high volume of work while meeting established deadlines and service expectations
- Comfortable researching issues, resolving routine inquiries, and using independent judgment when appropriate
- Previous experience supporting leave management is preferred
- Working knowledge of FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), Workers' Compensation, Military Leave, and Personal Leave is preferred
- Understanding of FMLA regulations and leave administration processes is a plus
- High school diploma or GED preferred
Benefits
- Medical, dental, vision, and 401(k)
- Fully remote opportunity
- Contract assignment through January 2027
- Monday-Friday schedule with consistent daytime hours
- Opportunity to utilize and expand HR and leave-management experience
- Employee-focused role combining HR administration and customer service
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