Note: The job is a remote job and is open to candidates in USA. Living for Tomorrow is offering a remote opportunity in financial-services fraud support. The role assists cardholders by reviewing account activity, identifying and resolving potential fraud, verifying transactions, handling card and cash replacement needs, and documenting case findings while following security and compliance procedures.
Responsibilities
- Reviewing account activity for possible fraud
- Fraud prevention, detection, and resolution
- Verifying suspicious transactions
- Reviewing transaction and spending history
- Blocking lost or stolen cards
- Supporting emergency card or cash replacement
- Card activation
- Customer and transaction verification
- Fraud-related notifications
- Documenting account activity and case findings accurately
Skills
- This is a remote position
- United States
- Agents must be able to service: 5 hours / 10 intervals on Saturdays and/or Sundays
- During the Certification SOW, agents are required to service at least: 10 hours / 20 intervals per week
- Agents must have:
- • Windows 11 computer with all updates completed
- • At least 8 GB RAM
- • Intel Core i5 6th generation or newer
- • Minimum 4 processor cores
- • Processor speed of at least 2.4 GHz
- • Dual monitors
- • Hardwired Ethernet connection
- • Hardwired USB headset with phone-quality audio
- • Noise-cancelling microphone
- • Webcam for certification
- • Apple or Android smartphone for secondary verification
- • Have financial-services experience
- • Have fraud-prevention or fraud-support experience
- • Have knowledge of chargebacks or electronic fund transfers
- • Type at least 40 WPM
- • Have strong attention to detail
- • Can confidently handle sensitive account information
- • Follow security and compliance procedures carefully
- • Communicate clearly and professionally
- • Can work independently in a quiet home environment
- • Are comfortable navigating multiple systems
Benefits
- This is a remote position.
- Certification includes instructor-led learning, self-study, systems training, compliance procedures, and live certification call-taking.
- There is currently no cost for the required background check and drug screening.
Company Overview