Note: The job is a remote job and is open to candidates in USA. On-Board Services is an on-site contract service provider supporting a local manufacturing entity. The company is seeking a Remote Customer Support Representative to support a 24/7 operation by handling high volumes of inbound and outbound calls, emails, and chat communications while working independently from a home office.
Responsibilities
- Strong written communication skills with the ability to write clear, cohesive, and professional emails and notes. Excellent grammar is critical, as employees may be assigned to the chat queue
- Strong computer skills, including Microsoft Office and CRM systems such as Salesforce and Maintenance Connection
- Ability to work independently from home in a professional, distraction-free environment
- Stable and reliable internet service with a minimum speed of **50 Mbps**; this requirement is non-negotiable
- A dedicated home office space with a desk large enough to accommodate two 25-inch monitors and an ergonomically appropriate chair. The company will provide all other required equipment, including a laptop
- Ability to work any assigned shift, including evenings, overnight hours, weekends, and holidays as needed
- Professional maturity, reliability, and the ability to work effectively with minimal supervision
Skills
- Strong written communication skills with the ability to write clear, cohesive, and professional emails and notes. Excellent grammar is critical, as employees may be assigned to the chat queue
- Strong computer skills, including Microsoft Office and CRM systems such as Salesforce and Maintenance Connection
- Ability to work independently from home in a professional, distraction-free environment
- Stable and reliable internet service with a minimum speed of 50 Mbps; this requirement is non-negotiable
- A dedicated home office space with a desk large enough to accommodate two 25-inch monitors and an ergonomically appropriate chair
- Ability to work any assigned shift, including evenings, overnight hours, weekends, and holidays as needed
- Professional maturity, reliability, and the ability to work effectively with minimal supervision
Benefits
- 401K
- Dental insurance
- Life Insurance
- Medical Insurance
- Vision Insurance
- PTO
- The company will provide all other required equipment, including a laptop.
Company Overview