Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Customer Support Coordinator to organize customer inquiries, service requests, follow-ups, and support workflows. The role involves communicating with customers, maintaining accurate records, coordinating escalations, and supporting customer retention and satisfaction initiatives.
Responsibilities
- Coordinate incoming customer service requests
- Respond to customer questions through approved channels
- Track open customer issues and follow-ups
- Maintain accurate customer information
- Coordinate escalations when necessary
- Provide updates regarding service requests
- Support customer retention and satisfaction initiatives
Skills
- Strong communication and interpersonal skills
- Patient and solutions-focused approach
- Comfortable using CRM and support platforms
- Strong organization and follow-up skills
- Ability to work independently from home
- Customer service experience preferred
Benefits
- Fully remote customer support position
- Paid training
- Flexible schedule options
- Advancement opportunities
- Ongoing skill development
Company Overview