Note: The job is a remote job and is open to candidates in USA. Jerry is a technology company helping customers manage car ownership, including insurance, refinancing, safety, and repairs. The Customer Support Agent will respond to existing customers, process insurance policy service requests, answer coverage and benefits questions, make policy changes, and retain policyholders at risk of cancellation.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Skills
- • You can multitask and manage multiple competing priorities
- • You are passionate about helping others
- • You have 2+ years of experience working in a call center environment
- •Please note:• [•Jerry.ai•](http://Jerry.ai) •is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing elsewhere at this time.•
Benefits
- Equity
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
- Health, dental, and vision coverage
- Paid time off
- Paid parental leave
- 401(K) plan with employer matching
- Wellness benefits
- Equity opportunities may also be part of your total rewards package
Company Overview