Note: The job is a remote job and is open to candidates in USA. Flexential is seeking a Lead ServiceNow Platform Engineer to provide hands-on technical leadership for its ServiceNow platform in a data center and infrastructure-heavy environment. The role will guide developers and administrators, deliver scalable and supportable platform solutions, and oversee IT service workflows, configuration management, integrations, reporting, and platform governance.
Responsibilities
- Serve as the hands-on technical lead for ServiceNow design, configuration, troubleshooting, enhancement, release support, and platform governance
- Provide day-to-day technical direction, mentoring, work review, and quality oversight for approximately 3–4 ServiceNow developers and administrators
- Improve and support workflows for incident, major incident, problem, change, request, catalog, knowledge, approvals, service levels, notifications, and operational tasks
- Lead Configuration Management Database and Common Service Data Model practices, including class structure, relationships, service models, ownership, lifecycle, reconciliation, and data quality controls
- Support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health
- Partner with infrastructure, data center operations, security, service desk, and business stakeholders to translate requirements into practical ServiceNow solutions
- Oversee integrations, dashboards, operational reporting, development standards, testing discipline, release quality, documentation, backlog prioritization, and technical debt reduction
Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent technical field
- 8+ years of ServiceNow platform experience, including hands-on configuration, enhancement, integration, administration, implementation, or platform support
- 5+ years of hands-on ServiceNow Information Technology Service Management experience across incident, problem, change, request, catalog, knowledge, approvals, and service levels
- 3+ years providing technical leadership, solution oversight, code/configuration review, mentoring, or day-to-day direction to ServiceNow developers or administrators
- Strong hands-on experience with Configuration Management Database, Common Service Data Model, Discovery, Service Mapping, MID Servers, and infrastructure visibility
- Ability to work directly with operations and business stakeholders to deliver practical, maintainable, and supportable platform solutions
- At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations
- Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment
- ServiceNow certifications, such as Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, or relevant product certifications
- Experience in data center, managed services, cloud, telecommunications, hosting, colocation, or other high-availability technology operations environments
- Experience with ServiceNow integrations using Integration Hub, application programming interfaces, middleware, event sources, monitoring tools, or related patterns
- Experience with Field Service Management, Security Operations, Vulnerability Response, Enterprise Asset Management, Hardware Asset Management, Event Management, Performance Analytics, or platform modernization
Benefits
- Discretionary annual bonus, based on personal and company performance.
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Company Overview