Note: The job is a remote job and is open to candidates in USA. Afni, Inc. is hiring Customer Service Representatives to support customers of a leading telecommunications provider. The role involves resolving account, billing, service, device, and technical concerns, recommending relevant products and services, and helping retain customers.
Responsibilities
- Listen, ask questions, and uncover what customers really need
- Research and resolve account, billing, service, device, and technical concerns
- Troubleshoot issues requiring additional support
- Recommend and sell products, services, upgrades, or additional lines based on customer needs
- Confidently handle frustrated or challenging customers
- Help retain customers by finding solutions that address their concerns
- Navigate multiple systems and resources to resolve customer concerns
- Work toward established customer experience and performance goals
Skills
- You must live in Georgia to be eligible for this position
- Enjoy helping people and solving problems
- Communicate confidently and professionally
- Think critically and ask good questions
- Are comfortable recommending and selling products and services
- Are motivated by goals and results
- Can remain professional during challenging conversations
- Are comfortable with technology and learning new systems including Ai assisted tools
- Are dependable and open to coaching and feedback
- Previous call center experience is helpful but not required
- Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
- Ability to be on webcam during working hours
Benefits
- Monthly bonus eligibility
- Paid training
- Medical, dental, and vision insurance
- Paid time off
- Career growth and advancement opportunities
- Company-provided equipment
- Work at home
Company Overview