Note: The job is a remote job and is open to candidates in USA. Aspire Lifestyles is hiring a Customer Service Representative to support global client programs and provide professional service to high-value customers. The role handles inbound requests about lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits through phone, email, and chat.
Responsibilities
- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases using company systems
- Maintain quality standards while meeting service and performance metrics
Skills
- A passion for helping customers and solving problems
- Strong communication and interpersonal skills
- The ability to multitask across multiple systems and requests
- Attention to detail and strong time management
- Comfort working in a fast-paced, performance-driven environment
- Minimum 2 years of interactive customer service experience
- We are currently recruiting individuals who are fluent (verbal and written) in English
- High school diploma or equivalent is required
- Call center or high-volume service experience preferred
- Hospitality, travel, or loyalty program experience is highly valued
- Personal global travel experience is an asset
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Professional-level proficiency in any of the following additional languages is considered a strong asset: * Spanish * French * Mandarin * Cantonese * Portuguese
Benefits
- Performance-based incentives
- Full-time (40 hours/week), Fixed Schedules
- Paid training
- 401K (Retirement Plan)
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
Company Overview