Note: The job is a remote job and is open to candidates in USA. Contractor Independence helps home services companies generate more local business through customer satisfaction follow-ups and Google reviews. The Customer Service Representative will make structured outbound calls to homeowners after roofing visits, assess satisfaction, guide positive customers through leaving reviews, address negative experiences, and accurately track outcomes against performance targets.
Responsibilities
- Call homeowners after in‑home roofing appointments and completed jobs
- Confirm their experience with the rep/crew:
- 1–10 satisfaction rating
- “Anything we could have done better?”
- Ask if they’d be open to leaving a quick Google review
- Text them a direct review link
- Stay on the line and walk them through posting the review in 60–90 seconds
- Listen, acknowledge, and capture the issue
- Put the homeowner at ease, escalate the problem to our client, share the review link if they'd like to leave a review
- Log call outcomes, notes, review promises, and posted reviews accurately in our system
- Hit clear daily and monthly targets for:
- Calls
- Conversations
- Reviews generated
Skills
- Located in the United States or Canada
- Experience in a phone‑heavy outbound role (call center, sales, collections, appointment setting, etc.)
- Exceptionally clear spoken English; strong, stable, engaging + professional phone presence
- Reliable high‑speed internet and quiet, professional workspace at home
- Your own computer and quality headset suitable for continuous calls
- Able to work 9:00am–5:00pm ET, Monday–Friday
- You have very clear, neutral, easy‑to‑understand spoken English for U.S. homeowners
- You sound like a professional office manager at a local trades company, not a script‑reading call center agent
- You can make a stranger feel at ease in under a minute, without turning it into a 10‑minute chat
- You've worked in a phone‑heavy outbound role before:
- Cold calling
- Appointment setting
- Collections
- Inside sales
- Making hundreds of dials per day
- Hearing “no” repeatedly
- Handling the occasional upset customer without getting flustered
- You like having a scoreboard (calls, conversations, reviews) and getting paid more when you produce more
- You can follow a script while sounding natural and human
Benefits
- Remote work arrangement for employees located in the United States or Canada
- Scripts, training, and coaching
- Performance bonuses tied directly to the number of reviews generated above a clear baseline
Company Overview