Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) hires an Inbound Customer Service Agent to support people accessing government-based security, health and human services, and state benefits. The role handles inbound calls, troubleshooting, appointment scheduling, documentation, and follow-up in a fully remote setting.
Responsibilities
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
Skills
- High school diploma or GED required
- Prior remote customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to read and follow directions completely
- In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)
- Must be able to read, understand and speak English fluently
- Ability to navigate computer systems efficiently
- Additional education
- Bilingual (English/Spanish) candidates
Benefits
- Fully remote role
- Supportive, team-driven environment
- Real opportunities for career advancement
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time Off
Company Overview