Note: The job is a remote job and is open to candidates in USA. AO Globe Life provides exceptional customer service and innovative insurance solutions that help secure families’ futures. The Customer Service Representative will manage inbound communications, advise customers on products and services, maintain product expertise, resolve customer concerns, and build lasting customer relationships.
Responsibilities
- Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care
- Consult on Customer Success: Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions
- Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic
- Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance customer satisfaction
- Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service
Skills
- 1-2 years of proven experience in supporting client success, preferably in a customer service setting
- Excellent written and verbal communication abilities
- A positive, proactive attitude with the capacity to address and resolve customer issues effectively
- A passion for delivering exceptional service and delighting customers at every interaction
- Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment
Benefits
- Flexible schedule with options for remote work or in-office collaboration in the Illinois team
- Performance-based pay with enticing bonuses
- Weekly pay
- Comprehensive benefits package covering medical, dental, and prescription care
- Potential stock options for this unionized position
- Ongoing, high-quality training led by experienced mentors
- All the tools needed to succeed from day one
- Opportunities to transition into a management role as you excel
Company Overview