Note: The job is a remote job and is open to candidates in USA. AO Globe Life provides insurance solutions designed to secure families’ futures and is hiring a Customer Service Representative. The role manages inbound calls and emails, advises customers on products and services, maintains product expertise, resolves complaints, and builds lasting customer relationships.
Responsibilities
- **Manage Inbound Communications:** Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care
- **Consult on Customer Success:** Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions
- **Maintain Product Expertise:** Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic
- **Resolve Customer Pain Points:** Address complaints and concerns with effective, positive solutions that enhance customer satisfaction
- **Build Lasting Relationships:** Foster enduring, trust-based relationships by consistently delivering above-and-beyond service
Skills
- 1-2 years of proven experience in supporting client success, preferably in a customer service setting
- Excellent written and verbal communication abilities
- A positive, proactive attitude with the capacity to address and resolve customer issues effectively
- A passion for delivering exceptional service and delighting customers at every interaction
- Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment
Benefits
- Flexible schedule with options for remote work or in-office collaboration in Illinois
- Performance-based pay
- Bonuses
- Weekly pay
- Comprehensive benefits package covering medical, dental, and prescription care
- Unionized position
- Potential stock options
- Ongoing, high-quality training led by experienced mentors
- All the tools needed to succeed from day one
- Opportunities to transition into a management role as you excel
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