Note: The job is a remote job and is open to candidates in USA. Robert Half is a talent solutions firm providing contract, temporary, and permanent staffing services. The Accounting Customer Service specialist will support accounts payable and accounts receivable inquiries, investigate invoice issues, and maintain accurate records while providing efficient remote customer support.
Responsibilities
- Respond to incoming customer and internal inquiries related to accounting matters, providing timely and effective support
- Handle a high volume of calls and requests involving both accounts payable and accounts receivable topics
- Investigate invoice questions, gather supporting documentation, and assist in resolving billing discrepancies
- Collect and organize invoice information to support accurate processing and follow-up
- Use accounting and ticketing systems, email tools, and spreadsheets to track requests and maintain records
- Coordinate with team members to ensure accounting support activities are completed efficiently in a remote environment
- Access and review financial information in spreadsheets and internal platforms to answer questions and support issue resolution
Skills
- Experience supporting accounting operations in a customer service, accounting assistant, or similar role
- Working knowledge of accounts payable and accounts receivable processes
- Strong written and verbal communication skills with the ability to handle inquiries professionally
- Ability to manage competing priorities effectively in a high-volume work environment
- Comfortable using accounting software, email platforms, ticketing systems, and Excel for daily tasks
- Strong attention to detail and problem-solving skills when reviewing invoices and resolving discrepancies
- All applicants applying for U.S. job openings must be legally authorized to work in the United States
Benefits
- Fully remote work arrangement
- Access to competitive compensation and benefits
- Free online training
- Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
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