Note: The job is a remote job and is open to candidates in USA. Medspa Nirvana by Noel is seeking a professional and organized Customer Service Expert to support its growing team in a full-time remote position. The role focuses on responding to customer inquiries, scheduling and managing appointments, resolving concerns, maintaining accurate records, and delivering an exceptional client experience through ongoing communication.
Responsibilities
- Respond promptly and professionally to customer inquiries by phone, email, text, and other communication channels
- Assist clients with questions about services, appointments, pricing, policies, and general information
- Schedule, confirm, reschedule, and follow up on customer appointments
- Provide friendly and knowledgeable customer support throughout the client experience
- Listen carefully to customer concerns and resolve issues efficiently and professionally
- Escalate complex customer concerns to the appropriate team member when necessary
- Maintain accurate customer and appointment information in company systems
- Follow up with prospective and existing customers to encourage engagement and retention
- Document customer interactions and maintain organized records
- Work closely with internal team members to ensure customers receive timely and accurate information
- Help identify opportunities to improve the customer experience
- Maintain confidentiality and professionalism when handling customer information
- Meet established customer service, response-time, and performance expectations
Skills
- • Excellent verbal and written communication skills
- • Strong phone etiquette and active-listening skills
- • Comfortable communicating with customers from diverse backgrounds
- • Strong computer skills and ability to learn new software and customer-management systems quickly
- • Excellent organization and attention to detail
- • Ability to multitask and prioritize in a fast-paced environment
- • Professional, positive, dependable, and customer-focused attitude
- • Ability to work independently with minimal supervision
- • Reliable high-speed internet connection
- • Dedicated, professional workspace suitable for customer calls
- • Computer/laptop capable of running required company applications
- • Professional headset and clear telephone communication
- • Ability to maintain a quiet and professional work environment during scheduled hours
- • Availability to work the agreed-upon full-time schedule
- • 2+ years of customer service, client relations, call center, hospitality, medical office, beauty/wellness, or related experience preferred
- • Previous experience with appointment scheduling or CRM/customer-management software is a plus
- • Experience in a medical spa, aesthetics, healthcare, beauty, or wellness environment is a plus but not required
Benefits
- Full-time remote position
- Remote work environment
Company Overview