Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking an entry-level Remote Customer Service Coordinator to manage customer requests, follow-up activities, scheduling, and service communications. The role is responsible for maintaining accurate records, coordinating information between customers and team members, monitoring open service items, and following established customer-service workflows in a remote environment.
Responsibilities
- Coordinate customer-service requests and follow-up activities
- Respond to routine customer inquiries through approved channels
- Organize customer appointments, calls, and scheduled follow-ups
- Maintain accurate customer records and service notes
- Document requests, outcomes, and outstanding actions
- Coordinate information between customers and appropriate team members
- Monitor open customer-service items
- Communicate scheduling changes and updates professionally
- Follow established customer-service workflows
- Prioritize assigned customer requests according to established guidelines
- Support an organized and responsive service operation
Skills
- • Entry-level candidates are encouraged to apply
- • Strong verbal and written communication skills
- • Excellent organizational and coordination abilities
- • Comfortable communicating with customers by phone and digitally
- • Strong attention to detail
- • Good scheduling and calendar-management skills
- • Basic computer and CRM proficiency
- • Ability to manage multiple routine assignments
- • Reliable follow-through and time management
- • Comfortable working independently in a remote environment
Benefits
- Fully remote work-from-home position.
- Full-time professional schedule.
- U.S.-based remote work opportunity.
- Structured onboarding and training.
- Digital scheduling and customer-service tools.
- Clearly defined service-coordination workflow.
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