Note: The job is a remote job and is open to candidates in USA. Anytime Fitness is a global fitness franchise chain dedicated to helping members achieve their health and wellness goals. The company is seeking a Remote Customer Service Assistant to support members through phone, email, and chat, manage account and billing inquiries, resolve complaints, maintain CRM records, and promote fitness services.
Responsibilities
- Respond to member inquiries via phone, email, and chat in a timely and professional manner
- Assist current and prospective members with account questions, billing, and membership information
- Resolve customer complaints and escalate issues when necessary
- Maintain accurate records of customer interactions in CRM systems
- Support club staff with administrative and member communication tasks
- Promote Anytime Fitness services, programs, and membership options
- Follow up with members to ensure satisfaction and retention
Skills
- Strong written and verbal communication skills
- Proficiency with computers, CRM software, and basic office tools
- Ability to work independently and manage time effectively in a remote setting
- Reliable high-speed internet connection and a quiet home workspace
- Positive, empathetic, and solution-oriented attitude
- Prior customer service experience, preferably in a remote or call center environment
- Interest or background in health, wellness, or fitness is a plus
Benefits
- Fully remote position
- Flexibility
- Growth opportunities
- A culture built around positivity and purpose
Company Overview