Note: The job is a remote job and is open to candidates in USA. Fran's ExploreMore Travel is a travel company dedicated to providing exceptional cruise experiences for clients. The Remote Cruise Consultant will help clients select and book cruises, provide travel information, coordinate bookings, and support customers throughout the booking process.
Responsibilities
- Plan and book clients' cruises, including accommodations, excursions, and transportation
- Provide clients with detailed information on cruise options, itineraries, and onboard amenities
- Coordinate bookings and payment processing, ensuring all details are accurate and timely
- Address customer inquiries, offer recommendations, and resolve any issues that may arise during the booking process
- Maintain strong relationships with cruise lines, suppliers, and clients to ensure continued satisfaction
Skills
- Excellent communication and organizational skills
- Ability to work independently and efficiently manage time
- A customer-focused approach with the ability to manage client needs effectively
- Flexible work schedule – the ability to work remotely
- Cruise planning
- Customer service
- Communication
- Organizational skills
- Time management
- Booking management
- Relationship management
- Strong passion for travel and cruising
- Travel industry knowledge
- No prior experience required; however, experience in customer service or the travel industry is a plus
Benefits
- Flexible work schedule
- Travel perks
- Discounts
- Professional growth opportunities
- The opportunity to work from home
- Work alongside an award-winning team dedicated to delivering top-tier customer service
Company Overview