Note: The job is a remote job and is open to candidates in USA. AppleOne Employment Services is hiring remote customer service professionals to support healthcare insurance open enrollment for New Jersey residents. The role involves handling high-volume calls, processing enrollment-related requests, documenting customer information, and following privacy and compliance procedures in a structured work-from-home environment.
Responsibilities
- Answer and manage high-volume inbound customer service calls related to healthcare coverage, eligibility, and enrollment
- Process applications, enrollment updates, demographic changes, and related customer requests accurately
- Enter, document, and track caller information in required systems while maintaining attention to detail
- Follow privacy policies, call center procedures, compliance requirements, and performance standards
- Provide professional, patient, and helpful support to callers during the open enrollment season
- Work successfully in a structured remote call center environment from a New Jersey location
Skills
- 1 to 2 years of customer service or call center experience
- Must reside in New Jersey
- Must have your own Windows-based computer
- Meet technical requirements for remote work
- Ability to manage high-volume inbound customer service calls
- Ability to process applications, enrollment updates, demographic changes, and related customer requests accurately
- Attention to detail in entering, documenting, and tracking caller information
- Ability to follow privacy policies, call center procedures, compliance requirements, and performance standards
- Ability to provide professional, patient, and helpful support to callers
- Ability to work successfully in a structured remote call center environment
Benefits
- Remote work from home
- Training on program information, systems, call flows, and compliance procedures
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