Note The job is a remote job and is open to candidates in USA. EchoStar is a connectivity company whose brands include DISH TV, Boost Mobile, Gen Mobile, Hughes and Sling TV. The Bilingual Customer Service Representative serves as an information resource for billing, programming and technical troubleshooting questions while promoting products and services. The role involves handling continuous customer service and technical support calls and resolving customer needs and technical issues. Responsibilities Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift Engage with a diverse consumer base to provide solutions for customer needs and technical issues Skills High school diploma or GED Six months of related customer service and troubleshooting experience and/or training Flexible to work shifts that might include evenings, weekends, or holidays Smartphone or device with active data network connection Fluent in English and Spanish Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings Customer Service Dependability Resilience Problem Solving Continuous Development Multitasking Integrity Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps Wired ethernet between modem and PC without the use of an adapter Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported Benefits $0.50/hr language differential An additional $2/hr for shifts after 6 PM and on weekends Full-time paid training Opportunity to promote two levels within your first year Paid time off Medical insurance Dental insurance Vision insurance Life insurance packages Flexible spending accounts HSA 401(k) Plan with company match Employee Stock Purchasing Program (ESPP) Tuition reimbursement Career opportunities Flexible time away plan Complimentary DISH TV ($114.99/month) Discounts on Sling TV ($5/month) Boost Mobile plan discounts (starting at $15/month) Full Time, Work-From-Home position Company-provided equipment EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling Company Overview EchoStar Corporation (Nasdaq SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands. It was founded in 1980, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is http//echostar.com. Company H1B Sponsorship EchoStar Corporation has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025, 19 in 2023, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.